Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Policy Niketan ("Policy Niketan", "we", "our", "us"), governing your access to and use of the web application available at https://policyniketan.com and all related services, features, and content (collectively, the "Platform").

By creating an account, clicking to accept, or otherwise accessing or using the Platform, you affirmatively acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you must not access or use the Platform.

• "Account" means the registered user profile created to access the Platform.
• "Agent" means a registered user of the Platform, typically a licensed insurance agent, who creates, edits, or manages records.
• "Client" means a policyholder or other individual whose personal or policy data is entered into the Platform by an Agent.
• "Content" means all data, text, and records submitted to, generated by, or displayed through the Platform.
• "Subscription" means a paid plan granting access to defined tiers of Platform functionality for a specified duration.

You must be at least 18 years of age and possess the legal capacity to enter into a binding contract to register for and use the Platform. By registering, you represent and warrant that all information you provide during account creation is accurate, current, and complete, and that you will maintain the accuracy of such information.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account, whether or not authorized by you. You agree to notify us immediately at support@policyniketan.com upon becoming aware of any unauthorized use of your Account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

The Platform provides a record-management system that allows Agents to capture, organize, search, and monitor life insurance policy records, including applicant details, premium due dates, upcoming and missed payments, and related administrative functions, together with supplementary financial calculators and reference tools. The Platform is provided solely as a record-keeping and organizational aid; it does not constitute insurance advice, financial advice, or a substitute for official records maintained by an insurer or regulatory authority.

We reserve the right to modify, suspend, or discontinue any feature of the Platform, in whole or in part, at any time, with or without notice, and without liability to you for any such modification, suspension, or discontinuation.

The Platform enables you to enter personal and financial information belonging to your Clients, including government identifiers (Aadhaar, PAN) and bank account details. In respect of all such Client data, you act as the Data Fiduciary (or equivalent controller) and are solely responsible for:

• obtaining all necessary, lawful consent from each Client prior to entering their data into the Platform;
• ensuring the accuracy and lawful basis for collection of all data you submit;
• complying with all obligations applicable to you under the Digital Personal Data Protection Act, 2023, applicable insurance regulations, and any other law governing your handling of Client data; and
• promptly correcting or deleting Client data upon a valid request from the Client concerned.

Policy Niketan acts solely as a processor providing the technical infrastructure for storage and retrieval of the data you submit, and does not independently verify, and disclaims responsibility for, the lawfulness of your collection or entry of any Client data.

Access to certain Platform features is contingent on an active paid Subscription. Current plan durations, pricing, and included features are published on the Our Plans page and are subject to change prospectively at our discretion; any change will not affect a Subscription already purchased for its then-current term.

• All payments are processed through Razorpay, a third-party payment gateway; we do not receive or store your full payment card, UPI, or net-banking credentials.
• Fees are billed in advance for the applicable Subscription period. Each Subscription is a one-time payment and does not renew automatically. Fees are non-refundable except as set out in our Cancellation & Refund Policy or where required by law.
• If your Subscription expires or is cancelled, your Account is downgraded to read-only access to existing records; creating, editing, or deleting records requires an active Subscription.
• You are responsible for any taxes, duties, or governmental charges applicable to your purchase, other than taxes on our net income.

The Referral Program is currently not available. While it is suspended, referral codes are not accepted at signup, no referral discounts or rewards are given, and referral wallet balance cannot be applied to new purchases or withdrawn.

Referral records and any referral wallet balance that were recorded on your Account before the suspension remain on your Account. We will notify you in the Platform or by email of any change to the Referral Program and of how existing balances may be used.

The Platform, including its software, source code, design, graphics, trademarks, logos, and all underlying technology, is and remains the exclusive property of Policy Niketan and its licensors and is protected under applicable copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Platform other than a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose during the term of your Subscription.

You retain ownership of the Content you submit to the Platform. By submitting Content, you grant Policy Niketan a limited, non-exclusive license to store, process, and display that Content solely for the purpose of providing the Platform's functionality to you. We claim no ownership interest in your Content and will not use it for any purpose beyond operating the Platform.

You agree that you will not, and will not permit any third party to:

• use the Platform for any unlawful purpose, or to collect, store, or process data you do not have a lawful right to collect;
• attempt to gain unauthorized access to another user's Account, records, or credentials, or circumvent authentication, rate-limiting, or other security controls;
• reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform, except to the extent such restriction is prohibited by applicable law;
• introduce any virus, malware, or other harmful code, or engage in activity that disrupts, overburdens, or impairs the Platform's infrastructure;
• scrape, harvest, or extract data from the Platform through automated means without our prior written consent;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to investigate any suspected violation of this Section and to take any action we deem appropriate, including suspension or termination of the relevant Account and reporting to law enforcement where warranted.

The Platform integrates with and may link to third-party services, including Razorpay for payment processing. Your use of such third-party services is governed by their respective terms of service and privacy policies, and Policy Niketan is not responsible for the acts, omissions, availability, or content of any third-party service.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU ACKNOWLEDGE THAT THE PLATFORM IS A RECORD-KEEPING TOOL ONLY AND DOES NOT CONSTITUTE INSURANCE, FINANCIAL, TAX, OR LEGAL ADVICE, AND YOU REMAIN SOLELY RESPONSIBLE FOR VERIFYING ALL POLICY, PREMIUM, AND DUE-DATE INFORMATION AGAINST OFFICIAL INSURER RECORDS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Policy Niketan, ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE PLATFORM, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH DAMAGES ARE CLAIMED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify, defend, and hold harmless Policy Niketan and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law, including data protection or insurance regulation, in connection with Client data you submit; or (d) your infringement of any third-party right, including any right of a Client whose data you have entered into the Platform.

We may suspend or terminate your Account, with or without prior notice, if we determine, in our reasonable discretion, that you have violated these Terms, engaged in fraudulent or abusive conduct, or posed a security risk to the Platform or other users. You may terminate your Account at any time by contacting us at support@policyniketan.com. Upon termination, your right to access the Platform ceases immediately; Sections 8, 11, 12, 13, and 16 of these Terms survive any termination.

We shall not be liable for any failure or delay in performance under these Terms resulting from causes beyond our reasonable control, including acts of God, natural disaster, war, terrorism, riot, governmental action, labor disputes, internet or telecommunications failures, or failures of third-party hosting, payment, or infrastructure providers.

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Subject to the procedure below, the courts at Delhi, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

Prior to initiating formal proceedings, the parties agree to first attempt to resolve any dispute through good-faith negotiation by providing written notice to the other party describing the dispute in reasonable detail. If the dispute is not resolved within thirty (30) days of such notice, either party may pursue any remedy available at law, including referring the dispute to arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator mutually appointed by the parties, seated in Delhi, India, and conducted in the English language.

If any provision of these Terms is held by a court or arbitral tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions of these Terms shall continue in full force and effect.

These Terms, together with our Privacy Policy and any other terms expressly incorporated by reference (including Subscription-specific terms published within the Platform), constitute the entire agreement between you and Policy Niketan regarding the Platform, and supersede all prior or contemporaneous understandings, whether written or oral, relating to that subject matter. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

We may revise these Terms from time to time to reflect changes in the Platform's functionality, business practices, or applicable law. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, communicated through the Platform or by email. Your continued use of the Platform after a revised version of these Terms is published constitutes your acceptance of the revised Terms.

Questions regarding these Terms should be directed to support@policyniketan.com, or through the Help & Support page. If you would rather speak to us, you can request a call back; we do not publish a direct phone number and place calls only during business hours.